Reconcile PagerDuty response time with OneDesk timesheets
See the effort behind an incident while the details are still fresh.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Timesheet Details
Retrieves available details for a OneDesk timesheet entry by ID; this does not confirm it exists.
Why this helps
Time spent responding is often split between systems and becomes difficult to reconcile later.
- Reduces manual time reconstruction
- Supports cleaner internal reporting
- Makes ownership clearer
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once.
- 2Create the automation in the portal or ask Notis to create it conversationally.
- 3Instruct Notis to retrieve related OneDesk timesheet details for each PagerDuty incident and report inconsistencies or missing context.
- 4Pick the webhook trigger, choose a reporting channel, and test with one incident.
Questions about this workflow
Does this submit timesheets?
No. It retrieves existing OneDesk timesheet details for reconciliation.
Can it focus on one incident?
Yes. The webhook payload can identify the incident and relevant context.
When this happens · Trigger
Do this · Action
Retrieves available details for a OneDesk timesheet entry by ID; this does not confirm it exists.
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Worklog Entry
Record time spent on a work item, including hours and completion progress.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Attachment
Delete an attachment from an item.
Delete Comment
Permanently delete a comment.
Delete Customer
Deletes a OneDesk customer, which may also delete a user with the same ID.
Delete Message
Deletes a OneDesk message by its numeric ID.
Delete Project
Deleting a OneDesk project is unavailable here; use the OneDesk web app.
Delete Requirement
Permanently delete a requirement; this action cannot be undone.
Delete Task
Delete an existing task after confirming its details.
Connect any two apps with Notis in the middle.
Pagerduty and Onedesk, or any other combination from 1,500+ integrations.
When this happens · Trigger
Do this · Action
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