Reconcile PagerDuty response time with OneDesk timesheets
See the effort behind an incident while the details are still fresh.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Timesheet Details
Tool to retrieve details of a specific timesheet entry. use when you have the `timesheet id` and need full metadata (user, project, hours, dates). tries multiple endpoint/header variants and gracefully falls back in restricted environments.
Why this helps
Time spent responding is often split between systems and becomes difficult to reconcile later.
- Reduces manual time reconstruction
- Supports cleaner internal reporting
- Makes ownership clearer
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once.
- 2Create the automation in the portal or ask Notis to create it conversationally.
- 3Instruct Notis to retrieve related OneDesk timesheet details for each PagerDuty incident and report inconsistencies or missing context.
- 4Pick the webhook trigger, choose a reporting channel, and test with one incident.
Questions about this workflow
Does this submit timesheets?
No. It retrieves existing OneDesk timesheet details for reconciliation.
Can it focus on one incident?
Yes. The webhook payload can identify the incident and relevant context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Create Worklog Entry
Tool to create a worklog entry. use after confirming object type, object id, and user id. logs time spent on objects such as tickets, tasks, or projects.
Delete Attachment
Tool to delete a specific attachment. use when you need to remove an existing attachment by its id after confirming its details.
Delete Comment
Tool to delete a specific comment by its id. use when you have confirmed the comment should be removed.
Delete Customer
Tool to delete a customer. use after confirming the customer id before removal. example: {'customer id': '12345'}
Delete Message
Tool to delete a specific message. use when you need to remove an existing message by its id after confirming its details.
Delete Project
Tool to delete a project by its id. use when you need to remove a project from onedesk after confirming it's no longer needed. example: {'project id': 123}
Delete Requirement
Tool to delete a requirement. use when you need to remove a requirement by its id after confirmation. example: {'requirement id': '12345'}
Delete Task
Tool to delete a specific task. use when you need to remove an existing task by its id after confirming its details.
Connect any two apps with Notis in the middle.
Not just Pagerduty and Onedesk. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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