Surface OneDesk conversation history during PagerDuty incidents
Recover the decisions already made before starting from scratch.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Comments
Tool to retrieve all comments. use when you need to list or process existing comments.
Why this helps
Important troubleshooting details are buried in old conversations and forgotten during stressful handoffs.
- Makes handoffs smoother
- Reduces repeated questions
- Keeps customer-facing history visible
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once.
- 2Create the automation in the portal or ask Notis to create it conversationally.
- 3Describe the outcome: retrieve relevant OneDesk comments for every incoming PagerDuty incident and share a concise context summary.
- 4Select the webhook trigger, choose the run-report channel, and test with one incident.
Questions about this workflow
What kind of comments are retrieved?
Notis asks OneDesk for existing comments and selects those relevant to the PagerDuty incident context.
Where is the summary sent?
To the channel selected for automation run reports.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Create Worklog Entry
Tool to create a worklog entry. use after confirming object type, object id, and user id. logs time spent on objects such as tickets, tasks, or projects.
Delete Attachment
Tool to delete a specific attachment. use when you need to remove an existing attachment by its id after confirming its details.
Delete Comment
Tool to delete a specific comment by its id. use when you have confirmed the comment should be removed.
Delete Customer
Tool to delete a customer. use after confirming the customer id before removal. example: {'customer id': '12345'}
Delete Message
Tool to delete a specific message. use when you need to remove an existing message by its id after confirming its details.
Delete Project
Tool to delete a project by its id. use when you need to remove a project from onedesk after confirming it's no longer needed. example: {'project id': 123}
Delete Requirement
Tool to delete a requirement. use when you need to remove a requirement by its id after confirmation. example: {'requirement id': '12345'}
Delete Task
Tool to delete a specific task. use when you need to remove an existing task by its id after confirming its details.
Connect any two apps with Notis in the middle.
Not just Pagerduty and Onedesk. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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