Surface OneDesk conversation history during PagerDuty incidents
Recover the decisions already made before starting from scratch.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Comments
Retrieves OneDesk comments or discussion posts, optionally filtered by work item.
Why this helps
Important troubleshooting details are buried in old conversations and forgotten during stressful handoffs.
- Makes handoffs smoother
- Reduces repeated questions
- Keeps customer-facing history visible
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once.
- 2Create the automation in the portal or ask Notis to create it conversationally.
- 3Describe the outcome: retrieve relevant OneDesk comments for every incoming PagerDuty incident and share a concise context summary.
- 4Select the webhook trigger, choose the run-report channel, and test with one incident.
Questions about this workflow
What kind of comments are retrieved?
Notis asks OneDesk for existing comments and selects those relevant to the PagerDuty incident context.
Where is the summary sent?
To the channel selected for automation run reports.
When this happens · Trigger
Do this · Action
Retrieves OneDesk comments or discussion posts, optionally filtered by work item.
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Worklog Entry
Record time spent on a work item, including hours and completion progress.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Attachment
Delete an attachment from an item.
Delete Comment
Permanently delete a comment.
Delete Customer
Deletes a OneDesk customer, which may also delete a user with the same ID.
Delete Message
Deletes a OneDesk message by its numeric ID.
Delete Project
Deleting a OneDesk project is unavailable here; use the OneDesk web app.
Delete Requirement
Permanently delete a requirement; this action cannot be undone.
Delete Task
Delete an existing task after confirming its details.
Connect any two apps with Notis in the middle.
Pagerduty and Onedesk, or any other combination from 1,500+ integrations.
When this happens · Trigger
Do this · Action
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