Answer customer product questions without retyping them
Send a clear question from your inbox to Conveyor and get an answer ready for review.
Trigger
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Action
Submit single question
Tool to submit a single question. Use when you need an immediate AI-generated answer for a specific product line question.
Why this helps
Product and security questions arrive by email and require repetitive copying into compliance tools.
- Remove repetitive copy and paste
- Speed customer responses
- Keep answers grounded in Conveyor
Setup
Build it in a few focused steps.
- 1Connect Outlook and Conveyor in Notis once.
- 2Create an automation named Answer incoming product questions.
- 3Tell Notis to extract a single product line question from each relevant new email and submit it to Conveyor.
- 4Pick New Outlook Message as the trigger and choose a report channel.
- 5Test with one real customer question.
Questions about this workflow
What if an email contains several questions?
The action accepts one question, so Notis should select the clearest one or report that review is needed.
Does it send the answer back automatically?
No. It returns the generated answer for you to review and use.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Outlook to Conveyor. A trigger fires from one place; an action lands in another.
Outlook triggers
Conveyor actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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New Contact Added
Triggered when a new contact is added in the Outlook contacts.
Generate/Validate API Token Guidance
Tool to validate API token and provide guidance. Conveyor does not support API-based token creation; tokens must be created in the Conveyor UI. This action performs a real API call (using the provided metadata) to validate the existing API token and returns structured guidance.
Calendar Event Changes
Triggered when a new calendar event occurs (created, updated, or deleted) in the Outlook calendar.
Get Authorization Request
Tool to fetch details of a specific authorization request. Use when you need to retrieve metadata by authorization_request_id.
New Calendar Event
Triggered when a new calendar event is created in the Outlook calendar.
Get Authorization Requests
Tool to fetch authorization requests. Use when you need to list authorization requests, optionally filtered by status.
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Get all authorization requests
Tool to retrieve all authorization requests. Use when you need to list all authorizations; optionally filter by status. Use after authenticating with a valid API token.
New Sent Message
Triggered when a new message is sent from the Outlook mailbox.
Get all Conveyor connections
Tool to retrieve all connections. Use when you need to fetch the complete list of your Conveyor connections. Use after authenticating with a valid API key.
Get all Conveyor documents
Tool to retrieve all documents. Use after authenticating with a valid API key.
Connect any two apps with Notis in the middle.
Outlook and Conveyor, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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