Review Botsonic FAQs after customer email
See your current answers when a customer asks something new.
Trigger
New Outlook Message
Triggered when a new message is received in the Outlook mailbox.
Action
Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Why this helps
You answer email questions without checking whether the bot already covers them.
- Reduce duplicate research
- Spot gaps in published answers
- Keep support context together
Setup
Build it in a few focused steps.
- 1Connect Outlook and Botsonic in Notis once.
- 2Create an automation that retrieves the bot FAQs relevant to each new customer question for review.
- 3Pick New Outlook Message as the trigger.
- 4Choose a report channel and test with one real customer email.
Questions about this workflow
Does this change any FAQ?
No. This workflow only retrieves FAQs for review.
Can Notis identify the relevant FAQ?
It can compare the email wording with returned FAQ content, subject to the clarity of the message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Outlook to Botsonic. A trigger fires from one place; an action lands in another.
Outlook triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Get All Conversations
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Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Connect any two apps with Notis in the middle.
Outlook and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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