Check support workload after profile updates
When a subscriber record changes, get the project and app context needed for the next support decision.
Trigger
Profile Update Trigger
Triggered when a subscriber's profile is updated in Mailchimp
Action
Get Employee Projects and Apps
Tool to retrieve an employee's tracked projects and application usage. use when you need combined project/app time data for a given employee and date (defaults to current user and today). example: "get projects and apps for employee 711867 on 2025-07-28."
Why this helps
Support teams react to profile changes without a quick view of where time is currently going.
- See current work context quickly
- Reduce manual status checks
- Support better prioritization
Setup
Build it in a few focused steps.
- 1Connect Mailchimp and DeskTime in Notis once.
- 2Create an automation with a support workload review instruction.
- 3Ask Notis to retrieve DeskTime projects and app usage for the responsible employee after a profile update.
- 4Pick the Profile Update Trigger and report channel.
- 5Test with one updated subscriber profile.
Questions about this workflow
Can this identify the responsible employee automatically?
Only if the event or your instruction supplies enough identity context.
What if no DeskTime data is available?
Notis reports the missing data so you can provide a different employee or date.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Mailchimp to Desktime. A trigger fires from one place; an action lands in another.
Mailchimp triggers
Desktime actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Project with Optional Task
Tool to create a new project with an optional initial task. use when you need to set up a new desktime project programmatically.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account Details
Tool to retrieve detailed information about the authenticated user's company account. use after confirming the api key is valid to fetch company name, work settings, account timezone, and timestamp.
Campaign Trigger
Triggered when a campaign is sent or experiences an event in Mailchimp
Get All Company Employees
Tool to list all employees in the company, including their roles and statuses. use after confirming valid credentials to fetch the organization’s roster.
Profile Update Trigger
Triggered when a subscriber's profile is updated in Mailchimp
Get Employee Data
Tool to fetch data for all employees within the company. use after verifying the api key is valid.
Subscribe Trigger
Triggered when a subscriber subscribes to Mailchimp
Get Employee Projects
Tool to retrieve information about projects assigned to employees, including project names, durations, and statuses. use when you need to fetch per-employee project tracking data for a specific date.
Unsubscribe Trigger
Triggered when a subscriber unsubscribes from Mailchimp
Get Employee Projects and Apps
Tool to retrieve an employee's tracked projects and application usage. use when you need combined project/app time data for a given employee and date (defaults to current user and today). example: "get projects and apps for employee 711867 on 2025-07-28."
Get Projects List
Tool to retrieve all active projects for the company, including related tasks. use when you need projects overview after authentication.
Ping DeskTime API
Tool to check the api's availability and confirm the service is operational. use when you need to verify that the desktime api is reachable and responsive.
Connect any two apps with Notis in the middle.
Mailchimp and Desktime, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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