Bring project updates into the customer conversation
Keep customers informed without rewriting the same progress update by hand.
Trigger
Project Update Posted
Fires when a project status update is posted on the Linear project's Updates tab. Covers projects in both public and private teams — polls with the connected user's token.
Action
Reply to conversation
Sends a reply to an existing conversation in intercom
Why this helps
Founders have to find open conversations and manually translate internal progress into clear customer updates.
- Reduce repetitive status-writing work.
- Keep relevant customer conversations current.
- Give customers a clear signal when meaningful progress is shared.
Setup
Build it in a few focused steps.
- 1Connect Linear and Intercom to Notis once in the portal.
- 2Create an automation in the portal or ask Notis conversationally.
- 3Tell Notis in one plain-language instruction to turn relevant project updates into concise customer-appropriate replies in matching open Intercom conversations.
- 4Select the Linear Project Update Posted trigger and choose a run-report channel.
- 5Test with one real update and review the reply for customer suitability.
Questions about this workflow
Can this send internal project wording directly to customers?
Instruct Notis to adapt the update into concise, customer-appropriate language and skip anything internal or uncertain.
Will this reply to every conversation?
Tell Notis to reply only when it can identify a relevant open Intercom conversation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Intercom. A trigger fires from one place; an action lands in another.
Linear triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
Comment Received Trigger
Triggered when a comment is received.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
Issue Created Trigger
Triggered when a new issue is created.
Attach a contact to a company
You can attach a company to a single contact.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Close conversation
Closes a conversation in intercom, marking it as resolved
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create a note
You can add a note to a single contact.
Connect any two apps with Notis in the middle.
Linear and Intercom, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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