Carry project ownership changes into customer records
Help the next person continue customer follow-up without reconstructing who owns the work.
Trigger
Project Properties Updated
Fires when properties on a Linear project change (status, lead, target date, priority, etc.). Covers projects in both public and private teams — polls with the connected user's token.
Action
Update a contact
You can update an existing contact (ie. user or lead).
Why this helps
Ownership changes can leave support records pointing to stale context and make handoffs harder than they need to be.
- Make customer-facing ownership easier to understand.
- Reduce friction during founder handoffs.
- Keep relevant contact context current.
Setup
Build it in a few focused steps.
- 1Connect Linear and Intercom to Notis once in the portal.
- 2Create an automation via the portal or ask Notis conversationally.
- 3In a single plain-language instruction, ask Notis to update relevant Intercom contact context when a customer-facing project's lead changes, using only supported contact details.
- 4Choose Linear Project Properties Updated and a channel for run reports.
- 5Test with a real lead change and review the contact update.
Questions about this workflow
Can this change the Intercom conversation assignee too?
This workflow updates contact details. Use an assignment action when the desired outcome is to change conversation ownership.
Should every lead change update a contact?
Specify that the project must be customer-facing and the related contact must be clear.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Intercom. A trigger fires from one place; an action lands in another.
Linear triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
Comment Received Trigger
Triggered when a comment is received.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
Issue Created Trigger
Triggered when a new issue is created.
Attach a contact to a company
You can attach a company to a single contact.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Close conversation
Closes a conversation in intercom, marking it as resolved
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create a note
You can add a note to a single contact.
Connect any two apps with Notis in the middle.
Linear and Intercom, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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