Make assigned GitHub issues visible in Intercom
When work lands on your plate, its customer context should come with it.
Trigger
New Issue Assigned to Me
Triggers when a new issue is assigned to the authenticated user. Fires an event for each GitHub issue that is newly assigned to the authenticated user. Pull requests are automatically excluded -- only true issues are emitted. Issues can optionally be filtered by labels and state. The payload includes the issue number, title, body, state, labels, assignees, creator, repository details, and timestamps.
Action
Assign conversation
Assigns a conversation to a specific admin or team in intercom
Why this helps
A newly assigned issue can become a hidden obligation among many support conversations.
- Makes newly assigned work visible in the support system.
- Creates a clear owner for customer follow-up.
- Reduces the mental load of reconciling assignments manually.
Setup
Build it in a few focused steps.
- 1Connect GitHub and Intercom to Notis once through the portal.
- 2Create the automation in Automations or ask Notis conversationally.
- 3Use this instruction: When a new GitHub issue is assigned to me, find the matching Intercom conversation and assign it to me or the specified support owner with a concise context summary.
- 4Choose the new issue assigned to me trigger and select a run-report channel.
- 5Test with one real assigned issue.
Questions about this workflow
Does this create a conversation if none exists?
You can instruct Notis to create one when no matching Intercom conversation exists.
Can the owner be a team instead?
Yes. State whether matching conversations should go to an admin or an Intercom team.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Intercom. A trigger fires from one place; an action lands in another.
GitHub triggers
Intercom actions
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Add subscription to a contact
You can add a specific subscription to a contact. in intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. this will return a subscription type model for the subscription type that was added to the contact.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Add tag to a contact
You can tag a specific contact. this will return a tag object for the tag that was added to the contact.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Attach a contact to a company
You can attach a company to a single contact.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
Close conversation
Closes a conversation in intercom, marking it as resolved
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
New Repository Collaborator Added
Triggers when a new collaborator is added to a GitHub repository. Monitors the full list of collaborators on a repository and fires an event for each newly added collaborator. The payload includes the collaborator's GitHub username, account ID, profile URL, avatar URL, permission flags (pull, triage, push, maintain, admin), and assigned role name.
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Commit Event
Triggered when a new commit is pushed to a repository.
Create a note
You can add a note to a single contact.
Connect any two apps with Notis in the middle.
Not just GitHub and Intercom. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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