Check support tickets for a GitHub PR
Avoid opening a second support thread when the relevant ticket already exists.
Trigger
New Pull Request Created
Fires when a new pull request is created in GitHub.
Action
Get Tickets
Retrieves support tickets.
Why this helps
Support context fragments when a PR and customer ticket are managed independently.
- Find existing ticket coverage
- Reduce duplicate follow-up
- Report only returned ticket data
Setup
Build it in a few focused steps.
- 1Connect GitHub and Agiled once.
- 2Supply the support question and any explicit ticket or customer identifiers.
- 3Select New Pull Request Created, choose a report channel, and test with one PR.
Questions about this workflow
Will this update or close a ticket?
No. It retrieves tickets and reports the returned records; no ticket mutation is requested here.
When this happens · Trigger
Fires when a new pull request is created in GitHub.
Do this · Action
Retrieves support tickets.
Supported Triggers and Actions
Notis builds workflows that link GitHub to Agiled. A trigger fires from one place; an action lands in another.
GitHub triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Creates a new expense.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Creates a new project.
New Workflow Artifact Created
Fires when a new GitHub Actions workflow artifact is created in a repository.
Create Task
Creates a new task.
Branch Changed
Fires when a branch’s commits or protection status or settings change.
Create Ticket
Creates a new support ticket.
New Branch Created
Fires when a new branch is created in a GitHub repository.
Get Contacts
Retrieves a page of contacts from Agiled.
Check Run Status / Conclusion Changed
Fires when a GitHub check run’s status or conclusion changes.
Get Currencies
Lists the first 10 currencies available in Agiled.
Check Suite Status / Conclusion Changed
Fires when a GitHub check suite changes status or conclusion for a reference.
Get Deals
Retrieves deals.
New Code Scanning Alert Created
Fires when a new code scanning alert is created in a repository.
Get Employees
Retrieves employees.
Connect any two apps with Notis in the middle.
GitHub and Agiled, or any other combination from 1,500+ integrations.
When this happens · Trigger
Do this · Action
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