Webhook to Telegram: Customer Feedback Alerts
When customers submit feedback via email, form, or survey, a webhook notifies Notis, which posts a summary to Telegram so your product team sees customer voice in real-time.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Customer feedback gets scattered across email, surveys, and support tickets. Important product insights get missed or deprioritized. Notis centralizes feedback in Telegram for visibility.
- Product team sees customer feedback instantly
- No missed insights in email clutter
- Faster feedback-to-action cycle
- Reduce time to customer-driven improvements
Setup
Build it in a few focused steps.
- 1Connect Telegram to Notis and create a #customer-feedback channel.
- 2Tell Notis: 'When customer feedback arrives via webhook, summarize it and post to the feedback channel. Include the customer, their sentiment, and the main points.'
- 3Set the trigger to 'Notis Webhook.'
- 4Configure your feedback tool (survey, support, form) to send webhooks to Notis.
- 5Test: submit sample feedback through your tool and verify it appears in the Telegram channel.
Questions about this workflow
How does Notis decide what to summarize?
You tell Notis: 'include only feature requests' or 'flag critical bugs separately.' Notis filters and categorizes based on your priorities.
Can Notis flag the most urgent feedback?
Yes. Tell Notis to highlight negative feedback, urgent feature requests, or specific topics as priority. High-value customers can be tagged specially.
What if feedback contains sensitive information?
The Telegram channel is for your team only (private). Notis respects confidentiality and can redact PII if you ask, or send it via secure channel instead.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Fireflies to Telegram. A trigger fires from one place; an action lands in another.
Fireflies triggers
Telegram actions
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Not just Fireflies and Telegram. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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