Capture Customer Feedback Automatically from Calls
Your customers tell you what they need during calls. Let Notis extract that feedback and log it in Notion so you never lose a feature request or objection again.
Trigger
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Action
Insert row database
Creates a new page (row) in a specified notion database.
Why this helps
You hear valuable feedback in calls but struggle to surface it to your product team. Feedback stays in Fireflies transcriptions instead of in a searchable, actionable database.
- Feedback flows automatically into a searchable Notion database
- Product team sees customer needs without digging through transcripts
- Identify patterns in feedback across multiple customers
Setup
Build it in a few focused steps.
- 1Connect Fireflies and Notion.
- 2Create an automation: 'When a Fireflies customer call transcription completes, extract feedback mentioned. Create a Notion database row with the customer name, feedback type [Feature Request / Objection / Praise], the feedback text, and suggested priority based on how often it comes up.'
- 3Set Fireflies transcription as the trigger.
- 4Pick your notification channel.
- 5After a customer call, verify feedback appears as a row in your Notion feedback database.
Questions about this workflow
How does Notis distinguish between feedback types?
It scans for patterns: 'We need...' or 'Can you add...' = Feature Request; 'This doesn't work' or 'It's too slow' = Objection; 'Love this feature' = Praise. You can refine the rules in your prompt.
Can I assign feedback to team members for follow-up?
Yes. In your prompt: 'If it's a feature request, assign to [Product Manager]. If it's a support issue, assign to [Support Lead].'
What if a customer mentions the same feedback as others?
Each mention creates a row. Over time, you'll see duplicates, and that frequency itself signals importance to your team.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Fireflies to Notion. A trigger fires from one place; an action lands in another.
Fireflies triggers
Notion actions
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Add multiple content blocks (bulk, user-friendly)
Efficiently adds multiple standard content blocks to a notion page in a single api call with automatic markdown parsing. the 'content' field in notionrichtext blocks now automatically detects and parses markdown formatting including headers (# ## ###), bold (**text**), italic (*text*), strikethrough (~~text~~), inline code (`code`), links ([text](url)), and more. ideal for bulk content creation, ai agents, and replacing multiple individual add page content calls. supports automatic text formatting, content splitting, and up to 100 blocks per request.
Add content to Notion page
Deprecated: appends a single content block to a notion page or a parent block (must be page, toggle, to-do, bulleted/numbered list, callout, or quote); invoke repeatedly to add multiple blocks.
Append complex blocks (advanced, full control)
Appends complex blocks with full notion block structure to a parent block or page. use for advanced scenarios requiring precise control: code blocks, tables, embeds, nested children within blocks, or when working with pre-built notion block objects. requires full notion api block schema - use add multiple page content for simpler content creation.
Archive Notion Page
Archives (moves to trash) or unarchives (restores from trash) a specified notion page.
Create comment
Adds a comment to a notion page (via `parent page id`) or to an existing discussion thread (via `discussion id`); cannot create new discussion threads on specific blocks (inline comments).
Create Notion Database
Creates a new notion database as a subpage under a specified parent page with a defined properties schema; use this action exclusively for creating new databases.
Create Notion page
Creates a new empty page in a notion workspace.
Delete a block
Archives a notion block, page, or database using its id, which sets its 'archived' property to true (like moving to "trash" in the ui) and allows it to be restored later.
Connect any two apps with Notis in the middle.
Not just Fireflies and Notion. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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