Support Feedback Appears on Your Issues
Customer support tickets automatically post as comments on the related Linear issue, so your team sees feedback without switching tools.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a comment
Creates a new comment on a specified linear issue.
Why this helps
A support ticket comes in about a bug or feature you're working on, but the Linear team never knows. You have to manually tell them, and context stays fragmented.
- Your team sees customer feedback directly on the issues they're working on.
- No context-switching between support and development tools.
- You build a record of customer impacts alongside your work.
Setup
Build it in a few focused steps.
- 1Connect Linear and your support tool to Notis.
- 2Create an automation: 'When a support webhook arrives, find the matching Linear issue (by ticket keywords or custom field) and post the ticket as a comment with customer context.'
- 3Configure your support tool to send webhooks to the Notis URL for this automation.
- 4Test by creating a support ticket about an existing issue.
- 5Refine the matching logic if Notis doesn't find the right issue consistently.
Questions about this workflow
How does Notis match support tickets to Linear issues?
Your prompt defines it—by title keywords, custom fields, or explicit linking. You might say 'if the ticket mentions this issue ID' or 'if it's about this feature.'
What if a ticket matches multiple issues?
Notis can post to all matching issues, or you can refine your logic to be more specific.
Can I include customer contact info in the comment?
Yes, if the webhook includes it. Notis can format customer details so the team can follow up directly if needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Fireflies to Linear. A trigger fires from one place; an action lands in another.
Fireflies triggers
Linear actions
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Not just Fireflies and Linear. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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