Turn customer calls into Dovetail insights
Get from conversation to a clear product insight while the context is still fresh.
Trigger
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Action
Create Insight
Tool to create a new insight in dovetail. use after synthesizing findings when ready to store them. example: "create insight 'q1 user trends' with body '...' for project 'proj 123'."
Why this helps
Founders collect customer calls but postpone synthesis until the evidence is hard to recall.
- Produces a concise synthesis after every call
- Links conclusions to transcript evidence
- Surfaces unresolved questions for follow-up
Setup
Build it in a few focused steps.
- 1Connect Fireflies and Dovetail once in Notis.
- 2Create an automation with a clear name.
- 3In one instruction, ask Notis to synthesize each transcript into a Dovetail insight with evidence and questions.
- 4Select the Fireflies transcription trigger and a report destination.
- 5Run a test using one real customer call.
Questions about this workflow
Does this replace research judgment?
No. It drafts a grounded insight from the transcript for your review.
Can it include dissenting comments?
Yes. Ask Notis to preserve conflicting evidence and label uncertainty.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Fireflies to Dovetail. A trigger fires from one place; an action lands in another.
Fireflies triggers
Dovetail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Channel
Tool to create a new channel in dovetail. use after confirming channel details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Tool to create a new contact in dovetail. use when you need to register a contact before logging interactions.
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Create Data Point
Tool to create a data point within a channel. use after capturing new content to record and classify it in dovetail.
Create Insight
Tool to create a new insight in dovetail. use after synthesizing findings when ready to store them. example: "create insight 'q1 user trends' with body '...' for project 'proj 123'."
Create Topic
Tool to create a new topic in a channel. use after confirming channel id, title, and optional description.
Delete Channel
Tool to delete an existing channel. use when you need to remove a channel and move it to the project's trash (restorable for 30 days). confirm the channel id before calling.
Delete Topic
Tool to delete an existing topic. use when you have confirmed the topic id and want to move it to trash (restorable for 30 days). example: "delete topic with id 123e4567-e89b-12d3-a456-426614174000."
Get Note
Tool to retrieve details of a specific note. use when you have confirmed the note id and need full note metadata from dovetail.
Connect any two apps with Notis in the middle.
Fireflies and Dovetail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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