Create Asana tasks from Charla escalations
Keep urgent customer issues from getting lost in chat.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Why this helps
Support escalations are easy to miss when they remain buried in conversation history.
- Capture every escalation in one work queue
- Include conversation context for faster handoff
- Reduce manual copying between tools
Setup
Build it in a few focused steps.
- 1Connect Charla and Asana in Notis once.
- 2Create an automation and describe the escalation outcome in one instruction.
- 3Choose a notis_webhook trigger for incoming Charla escalation payloads.
- 4Select a report channel and test with one real escalation.
- 5Review the created Asana task and adjust the instruction if needed.
Questions about this workflow
What starts this workflow?
An HTTP request sent to the Notis webhook with Charla escalation details.
Can the task include the conversation transcript?
Yes, tell Notis to include the transcript or a concise summary in the task description.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Asana. A trigger fires from one place; an action lands in another.
Charla triggers
Asana actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Followers to Task
Tool to add followers to a task in asana. use this tool when you need to add one or more users as followers to a specific task. this will notify them of updates to the task.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Supporting Relationship to Goal
Tool to add a supporting goal relationship to a goal. use when you want to link a project, task, portfolio, or another goal as a supporting resource to a specific goal in asana.
Add task to section
Adds an existing task to a section, optionally positioning it before or after another task in that section; if no position is specified, the task is added to the end.
Create Allocation
Creates a new allocation. use when you need to schedule or assign a specific amount of a user's time per week to a task or project within a defined period.
Create a project
Creates a new asana project, requiring either a `workspace` or `team` gid for association, and returns the full project details.
Create a tag in a workspace
Creates a new tag, with properties like name and color defined in the request body, within a specific asana workspace (using `workspace gid`); this tag helps categorize tasks, is confined to the workspace, and is not automatically applied to tasks.
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Create Attachment for Task
Tool to upload an attachment to a task. use when you need to attach a file to a specific task in asana.
Connect any two apps with Notis in the middle.
Charla and Asana, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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