Identify shared inboxes behind discussion messages
Know when an author's contact address appears to be a shared or role-based mailbox before following up.
Trigger
New Canvas Discussion Message
Polls Canvas discussion topics for new messages.
Action
Role Account Verifier
Tool to determine if an email is a role-based account. Use when identifying group mailboxes (e.g., support@) before sending targeted communications.
Why this helps
A discussion response may come from a shared inbox, making individual follow-up less clear.
- Check an available author's email for role-based patterns.
- Make shared inboxes visible in the run report.
- Support clearer follow-up decisions.
Setup
Build it in a few focused steps.
- 1Connect Canvas and Clearout once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis in plain language from any channel.
- 3Describe the outcome in one instruction: check the discussion author's available email for a role account and report the result.
- 4Pick New Canvas Discussion Message as the trigger and choose where run reports go.
- 5Test with one real discussion message whose author email is available.
Questions about this workflow
Does this identify the person who wrote the message?
No. It checks whether the email appears to be a role-based account, such as a shared mailbox.
Can it check every discussion author?
It can check an address only when the event provides an email address.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Canvas to Clearout. A trigger fires from one place; an action lands in another.
Canvas triggers
Clearout actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Canvas and Clearout, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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