Handle clear cancellation requests without losing the booking
Route a cancellation request through booking lookup and act only when the intended booking is clear.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Cancel Booking
Cancel a booking or remove selected attendees from it.
Why this helps
Finding the right booking before canceling it adds friction and raises the risk of changing the wrong appointment.
- Retrieve booking information before canceling.
- Handle full booking or selected attendee cancellation when clearly requested.
- Keep ambiguous cancellation requests from triggering the wrong change.
Setup
Build it in a few focused steps.
- 1Connect AnyDB and Appointo once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, ask Notis to retrieve the booking details, confirm the intended booking and cancellation scope from the request, then cancel only when clear.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real cancellation request and a known booking.
Questions about this workflow
Can it cancel only selected customers?
Yes. The Appointo action supports canceling a booking or selected customers when the request clearly identifies the intended scope.
What if multiple bookings match?
Instruct Notis to report the ambiguity and request clarification instead of canceling.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link AnyDB to Appointo. A trigger fires from one place; an action lands in another.
AnyDB triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Verify that an API token is valid before making other calls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
Cancel a booking or remove selected attendees from it.
Create Booking
Create a new customer booking.
Get Appointment Availability
Find available time slots for an appointment within a date range.
List Appointments
Retrieve a list of appointments.
List Bookings
Retrieve a list of bookings.
List Products
Retrieve the available products.
List Subscription Contracts
Retrieve a list of subscription contracts.
Connect any two apps with Notis in the middle.
AnyDB and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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