Follow up on failed Airwallex payments with a call
Turn a payment failure alert into a clear next step, without leaving it buried in your finance inbox.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Outbound Call
Creates a call record and immediately places an outbound call, which may incur a cost.
Why this helps
Payment failures can go unnoticed while a customer waits for help or a retry.
- Create a Callingly call record directly from a payment alert.
- Keep the payment reference and failure reason with the follow-up context.
- Avoid creating a call when the alert lacks a usable phone number or lead details.
Setup
Build it in a few focused steps.
- 1Connect Airwallex and Callingly once in the Notis portal.
- 2Create an automation in the portal or tell Notis the outcome in plain language.
- 3In one instruction, ask Notis to create a Callingly outbound call for a failed payment alert, using available customer and payment details and flagging missing call details.
- 4Choose the Notis webhook trigger and send Airwallex failure alerts to it using your existing notification setup.
- 5Choose a report channel, then test with one real failure alert that includes a customer phone number and payment reference.
Questions about this workflow
What information does the alert need?
It should include a customer phone number and enough context to identify the payment and explain the failure. If the alert does not include these details, Notis should flag the missing information instead of creating an incomplete call.
Does Airwallex provide a trigger for this workflow?
Airwallex triggers are not listed here. This workflow starts when an HTTP request reaches the Notis webhook, so it depends on your existing way of sending relevant Airwallex alerts to that URL.
Does this place a live phone call?
The selected Callingly action creates an outbound call record. The provided action description does not establish that it directly places a live call.
When this happens · Trigger
Do this · Action
Creates a call record and immediately places an outbound call, which may incur a cost.
Supported Triggers and Actions
Notis builds workflows that link Airwallex to Callingly. A trigger fires from one place; an action lands in another.
Airwallex triggers
Callingly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Activate/Deactivate Client Account
Activates or deactivates a client account to control access.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Agent
Creates a new agent.
Create Outbound Call
Creates a call record and immediately places an outbound call, which may incur a cost.
Create Client
Creates a new client account under your agency.
Create Team
Creates a new team.
Create Webhook
Creates a webhook for real-time call or lead notifications.
Delete Agent
Permanently deletes an agent from an account.
Delete Client
Deletes an existing client from your account.
Connect any two apps with Notis in the middle.
Airwallex and Callingly, or any other combination from 1,600+ integrations.
When this happens · Trigger
Do this · Action
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