Keep customer feedback attached to active Linear issues
Customer requests arrive through multiple channels but get silenced in email. Notis adds them directly as comments on the relevant Linear issue so your team sees feedback exactly where they're working.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a comment
Add a comment to an issue; this shared workspace change cannot be undone.
Why this helps
Customer feedback arrives constantly but rarely makes it to the team working on that feature. Important context stays stuck in email while development decisions are made in Linear.
- Keep customer voice present during development instead of siloed in email
- Reduce time between feedback and development response
- Centralize all context on each feature in one Linear issue
- Let the team make decisions informed by actual customer input
Setup
Build it in a few focused steps.
- 1Connect your Airtable and Linear accounts to Notis.
- 2Tell Notis: 'When I receive a customer request via webhook, add it as a comment to the matching Linear issue'.
- 3Specify how to identify which issue to update (by issue title, description keywords, or custom matching rules).
- 4Notis generates a webhook URL to add to your form, support tool, or custom backend.
- 5Test by sending a sample request and verify it appears as a comment on the correct Linear issue.
Questions about this workflow
What if there's no matching Linear issue for a customer request?
Tell Notis to create a new issue instead. You can route different types of requests to different teams.
Can we include customer metadata like their plan or usage in the comment?
Yes. Tell Notis what fields to include and Notis will add them automatically so the team has full context.
Will the customer see that their feedback was shared in Linear?
No. Linear is internal-only by default. You can ask Notis to send them a confirmation that their feedback was received.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airtable to Linear. A trigger fires from one place; an action lands in another.
Airtable triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive issue
Archives an issue, hiding it from active views; the API cannot undo this, but the interface may allow unarchiving.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Add a comment to an issue; this shared workspace change cannot be undone.
Base Metadata Changed
Fires when a base's name or permission level changes.
Archive Project
Confirm the project name before archiving, especially in bulk; it leaves active views but can be unarchived later.
Base Schema Changed
Fires when tables, fields, or views change in a base.
Create linear issue
Creates an issue in the specified team and project.
User Profile Changed
Fires when the connected user's profile changes.
Archive Project Update
View Created
Fires when a new view is created in a base.
Get create issue default params
Retrieve a team's default issue estimate and workflow state for new issue forms.
View Deleted
Fires when a previously known view is deleted.
Create attachment
Creates an attachment and associates it with an existing issue.
View Metadata Changed
Fires when a view's name or type changes.
Create a label
Create a team label or return the existing label with the same name.
Connect any two apps with Notis in the middle.
Airtable and Linear, or any other combination from 1,500+ integrations.
When this happens · Trigger
Do this · Action
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