Keep support investigation time attached to the work
Submit the issue summary and time spent. Notis creates a Clockify record that helps support work stay visible.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Time Entry
Creates a time entry with project, task, tag, and billing details.
Why this helps
Investigating a tricky issue can take substantial time, yet the eventual fix may hide the investigation effort.
- Capture diagnostic work as well as the final fix.
- Keep the issue context in a readable entry description.
- Reduce end-of-day time reconstruction.
Setup
Build it in a few focused steps.
- 1Connect Ai ml api and Clockify once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for support investigation logging.
- 3In one instruction, ask Notis to summarize the submitted investigation and create a Clockify time entry from its timestamps.
- 4Choose the webhook trigger and a destination for run reports.
- 5Test with one resolved investigation and its actual time window.
Questions about this workflow
Should I include customer information?
Include only the context you are allowed to store in Clockify. A short issue reference and sanitized summary are often enough.
Can it distinguish investigation from implementation?
Yes, when the submitted details identify the work type. The summary can reflect that distinction in the entry description.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ai ml api to Clockify. A trigger fires from one place; an action lands in another.
Ai ml api triggers
Clockify actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Client
Creates a new client in a workspace.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add User to Group
Adds a user to an existing workspace group.
Create Webhook
Creates a webhook to receive workspace event notifications.
Delete Client
Permanently deletes a client; this action cannot be undone.
Create New Project
Creates a project in a workspace, optionally linked to a client.
Delete Webhook
Deletes an existing webhook.
Create Shared Report
Creates a shareable summary, detailed, or weekly report.
Filter Workspace Users
Filters workspace users by criteria.
Connect any two apps with Notis in the middle.
Ai ml api and Clockify, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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