Keep Full Issue Context While Replying to Email
A customer replies to an old email about their issue. Before you respond, Notis pulls the full Linear issue context (latest comments, status updates, attachments) and includes it in your compose window. You reply with complete knowledge.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Get Linear issue
Retrieves an existing linear issue's comprehensive details, including title, description, attachments, and comments.
Why this helps
A customer emails about an issue you created weeks ago. You have to dig through email history or jump to Linear to remember what the status is. By then, you've lost momentum and context-switching is draining.
- Notis retrieves the full Linear issue context when you're composing an email reply
- You respond with complete knowledge without switching tabs or opening Linear
- Reduces customer confusion by ensuring every reply includes the latest status
- Speeds up email handling by eliminating the manual lookup step
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Linear to Notis.
- 2Tell Notis: 'When I reply to a customer email, fetch the related Linear issue details and include a summary in my compose draft so I have full context.'
- 3Choose 'New Email Received' as the trigger for reply detection.
- 4Send a test email reply and check if Notis includes the issue context.
- 5Activate for all incoming customer emails.
Questions about this workflow
How does Notis know which Linear issue relates to an email?
Notis reads the email subject and thread history to find the matching issue. If unclear, it shows you candidates so you can confirm.
What context does Notis include?
Latest status, comments, priority, assignee, and any attachments. You can customize what's included in your prompt.
Can this work for very old emails?
Yes, as long as the issue still exists in Linear. Notis searches your entire account history.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Linear. A trigger fires from one place; an action lands in another.
Agent mail triggers
Linear actions
New Email Received
Trigger for new emails in an AgentMail inbox
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Not just Agent mail and Linear. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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