Reschedule appointments from support requests
Turn an explicit change request into a checked, updated booking from the support workflow.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Reschedule Booking
Tool to reschedule an existing booking to a new timeslot. Use after confirming new timeslot availability.
Why this helps
Rescheduling from a support request can require finding a booking, checking a new time, then re-entering the request elsewhere.
- Reduce back and forth between support and scheduling
- Check the requested slot before updating a booking
- Keep incomplete change requests available for review
Setup
Build it in a few focused steps.
- 1Connect Appointo once in the Notis portal and arrange for your support tool to call a Notis webhook.
- 2Create an automation and describe how to identify the booking and check a requested new time before rescheduling.
- 3Pick a Notis webhook trigger.
- 4Choose where run reports should go, then test with one real rescheduling request.
Questions about this workflow
What if the requested slot is unavailable?
Tell Notis to leave the booking as it is and report the result for a follow-up with the customer.
What if the existing booking is unclear?
Have Notis stop and report the missing details rather than rescheduling a booking based on a guess.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Appointo. A trigger fires from one place; an action lands in another.
Agent mail triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Tool to authenticate with the Appointo API by validating the APPOINTO-TOKEN header. Use when verifying the token before subsequent API calls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
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New Email Received
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List Products
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List Subscription Contracts
Tool to list subscription contracts. Use when retrieving contracts with optional search after confirming a valid API token.
Connect any two apps with Notis in the middle.
Agent mail and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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