Handle appointment cancellation requests from email
Turn a clear cancellation request into a reviewed booking action, with the right record identified first.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Cancel Booking
Tool to cancel a booking or selected customers. Use when you need to revoke an entire booking or individual attendees after verifying booking details. Use after retrieving booking information.
Why this helps
Cancellation requests are easy to miss, and cancelling the wrong booking creates avoidable customer follow-up.
- Reduce the chance of overlooking cancellation requests
- Require the matching booking to be identified first
- Keep ambiguous requests out of the cancellation step
Setup
Build it in a few focused steps.
- 1Connect Agent Mail and Appointo once in the Notis portal.
- 2Create an automation and describe how to verify booking details before acting on explicit cancellation requests.
- 3Pick the New Email Received trigger from Agent Mail.
- 4Choose where run reports should go, then test with one real cancellation request.
Questions about this workflow
Can it cancel one attendee or a whole booking?
Specify the intended scope in your instruction. If the email does not clearly identify whether the whole booking or selected customers should be cancelled, have Notis report the ambiguity and stop.
Will it cancel a booking based on a general question?
Tell Notis to require an explicit cancellation request and a confirmed matching booking before taking action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Appointo. A trigger fires from one place; an action lands in another.
Agent mail triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Tool to authenticate with the Appointo API by validating the APPOINTO-TOKEN header. Use when verifying the token before subsequent API calls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
Tool to cancel a booking or selected customers. Use when you need to revoke an entire booking or individual attendees after verifying booking details. Use after retrieving booking information.
New Email Received
Trigger for new emails in an AgentMail inbox
Create Booking
Tool to create a new booking. Use when scheduling a customer booking after confirming appointment availability.
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Tool to get calendar availability for a specific appointment. Use when you need to fetch available time slots for an appointment within a date range.
List Appointments
Tool to list appointments. Use when fetching appointments with optional filters and pagination after confirming a valid API token.
List Bookings
Tool to list bookings. Use when you need to fetch bookings filtered by status, paging, or search term.
List Products
Tool to fetch all available products. Use when browsing products with optional paging and search. Call after authenticating with Appointo API.
List Subscription Contracts
Tool to list subscription contracts. Use when retrieving contracts with optional search after confirming a valid API token.
Connect any two apps with Notis in the middle.
Agent mail and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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