Look up appointments from support requests
Get appointment records into view while working through a customer support issue.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List Appointments
Tool to list appointments. Use when fetching appointments with optional filters and pagination after confirming a valid API token.
Why this helps
Support questions about scheduled appointments can take longer when appointment details live in another tool.
- Keep appointment lookup close to support triage
- Spend less time locating relevant calendar records
- Preserve review before making changes
Setup
Build it in a few focused steps.
- 1Connect Appointo once in the Notis portal and arrange for your support tool to call a Notis webhook.
- 2Create an automation and describe when appointment details should be searched for support requests.
- 3Pick a Notis webhook trigger.
- 4Choose where run reports should go, then test with one real support request.
Questions about this workflow
Does it reschedule or cancel the appointment?
No. This workflow lists appointments so you can review them and decide what to do.
What if the support request mentions multiple appointments?
Ask Notis to report the matching records with enough context to distinguish them, and leave the case for review if it cannot identify the intended appointment.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Appointo. A trigger fires from one place; an action lands in another.
Agent mail triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Tool to authenticate with the Appointo API by validating the APPOINTO-TOKEN header. Use when verifying the token before subsequent API calls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
Tool to cancel a booking or selected customers. Use when you need to revoke an entire booking or individual attendees after verifying booking details. Use after retrieving booking information.
New Email Received
Trigger for new emails in an AgentMail inbox
Create Booking
Tool to create a new booking. Use when scheduling a customer booking after confirming appointment availability.
Get Appointment Availability
Tool to get calendar availability for a specific appointment. Use when you need to fetch available time slots for an appointment within a date range.
List Appointments
Tool to list appointments. Use when fetching appointments with optional filters and pagination after confirming a valid API token.
List Bookings
Tool to list bookings. Use when you need to fetch bookings filtered by status, paging, or search term.
List Products
Tool to fetch all available products. Use when browsing products with optional paging and search. Call after authenticating with Appointo API.
List Subscription Contracts
Tool to list subscription contracts. Use when retrieving contracts with optional search after confirming a valid API token.
Connect any two apps with Notis in the middle.
Agent mail and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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