Process confirmed booking cancellations from documents
Make a cancellation request easier to verify before it changes a customer booking.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Cancel Booking
Cancel a booking or remove selected attendees from it.
Why this helps
Cancellation instructions in documents can be ambiguous, and acting on the wrong booking creates avoidable customer problems.
- Extract cancellation intent and identifiers from submitted documents.
- Require booking details to be retrieved before cancellation.
- Surface unclear requests and cancellation scope for human review.
Setup
Build it in a few focused steps.
- 1Connect Affinda and Appointo once in the Notis portal.
- 2Create an automation by telling Notis the outcome you want.
- 3In one instruction, ask Notis to verify the cancellation request against booking details and cancel only when both the booking and requested scope are unambiguous.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Test with one real cancellation request and verify the identified booking before relying on the workflow.
Questions about this workflow
Can this cancel only some attendees?
The action supports cancellation of a booking or selected customers. The instruction should require the requested scope to be explicit and verified.
What happens when a document is unclear?
Notis should report the uncertainty for review and avoid cancellation until the intended booking and scope are clear.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Affinda to Appointo. A trigger fires from one place; an action lands in another.
Affinda triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Verify that an API token is valid before making other calls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
Cancel a booking or remove selected attendees from it.
Create Booking
Create a new customer booking.
Get Appointment Availability
Find available time slots for an appointment within a date range.
List Appointments
Retrieve a list of appointments.
List Bookings
Retrieve a list of bookings.
List Products
Retrieve the available products.
List Subscription Contracts
Retrieve a list of subscription contracts.
Connect any two apps with Notis in the middle.
Affinda and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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