Handle booking cancellation requests with care
Route a prospect's cancellation request through a clear verification step before the Appointo booking is canceled.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Cancel Booking
Cancel a booking or remove selected attendees from it.
Why this helps
A cancellation request can be hard to match to the correct booking when prospect details and appointment records are separate.
- Verify booking details before taking action
- Connect the request with available prospect context
- Reduce the chance of canceling the wrong appointment
Setup
Build it in a few focused steps.
- 1Connect Aeroleads and Appointo once in Notis.
- 2Create an automation in the portal or tell Notis to create one from any channel.
- 3In one instruction, ask Notis to verify the cancellation request against the existing Appointo booking and prospect details, then cancel only the matching booking.
- 4Choose a webhook trigger and where run reports should go.
- 5Test with one real cancellation request and booking.
Questions about this workflow
Does the workflow cancel before checking the booking?
No. The instruction should require Notis to retrieve and verify booking details before cancellation.
Can it cancel one attendee instead of a whole booking?
The available action supports canceling a booking or selected customers. State which outcome is intended and include enough information to identify the attendee.
What if it cannot identify the correct booking?
Have Notis report that it could not verify the booking and stop without canceling.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Aeroleads to Appointo. A trigger fires from one place; an action lands in another.
Aeroleads triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Verify that an API token is valid before making other calls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
Cancel a booking or remove selected attendees from it.
Create Booking
Create a new customer booking.
Get Appointment Availability
Find available time slots for an appointment within a date range.
List Appointments
Retrieve a list of appointments.
List Bookings
Retrieve a list of bookings.
List Products
Retrieve the available products.
List Subscription Contracts
Retrieve a list of subscription contracts.
Connect any two apps with Notis in the middle.
Aeroleads and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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