Move an appointment when a customer asks to reschedule
A reschedule request should not become a long email thread. Send it to Notis and let it check the new time before changing the booking.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Reschedule Booking
Move an existing booking to a new time slot.
Why this helps
Reschedule requests arrive across campaign follow-ups and forms, making it easy to lose track of the original booking or promise a slot that is already taken.
- Keep reschedule requests moving without manually opening each booking.
- Check the requested replacement slot before updating the booking.
- Use the original booking details included in the incoming request.
Setup
Build it in a few focused steps.
- 1Connect Abyssale and Appointo once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for appointment rescheduling.
- 3Tell Notis to identify the booking and requested new time from each incoming request, check availability, then reschedule if available.
- 4Choose the webhook trigger and select where run reports should go.
- 5Send one real reschedule request as a test and review the updated booking.
Questions about this workflow
What information does the request need?
The webhook request should provide enough information to identify the existing booking and the requested new time.
Will it reschedule before checking availability?
The instruction should require Notis to check the new timeslot first, then reschedule only when it is available.
Does Abyssale send the reschedule trigger?
No. The workflow uses a Notis webhook. Your form or backend sends the HTTP request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Abyssale to Appointo. A trigger fires from one place; an action lands in another.
Abyssale triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Verify that an API token is valid before making other calls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
Cancel a booking or remove selected attendees from it.
Create Booking
Create a new customer booking.
Get Appointment Availability
Find available time slots for an appointment within a date range.
List Appointments
Retrieve a list of appointments.
List Bookings
Retrieve a list of bookings.
List Products
Retrieve the available products.
List Subscription Contracts
Retrieve a list of subscription contracts.
Connect any two apps with Notis in the middle.
Abyssale and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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