Handle clear cancellation requests consistently
Route an explicit cancellation request through a clear booking check and a focused Appointo update.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Cancel Booking
Why this helps
Cancellation messages can sit unnoticed while someone searches for the right booking and attendee details.
- Interpret the request before acting on it.
- Cancel only the booking or attendees specified in a clear request.
- Surface incomplete requests for follow-up.
Setup
Build it in a few focused steps.
- 1Connect Abstract and Appointo once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name and prompt.
- 3In one instruction, ask Notis to interpret the cancellation request with Abstract, retrieve the matching booking details, and cancel only the clearly identified booking or attendees.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real cancellation request.
Questions about this workflow
Can it cancel just some attendees?
The Appointo action supports cancelling an entire booking or selected customers. The instruction should identify which outcome the request specifies.
What if the booking is unclear?
Have Notis report the ambiguity and request clarification instead of cancelling.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Abstract to Appointo. A trigger fires from one place; an action lands in another.
Abstract triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
Create Booking
Get Appointment Availability
List Appointments
List Bookings
List Products
List Subscription Contracts
Connect any two apps with Notis in the middle.
Abstract and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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