Move an appointment after a WhatsApp reschedule request
Give reschedule requests a clear path from the customer's message to an updated Appointo booking.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Reschedule Booking
Tool to reschedule an existing booking to a new timeslot. Use after confirming new timeslot availability.
Why this helps
Rescheduling can mean searching booking records, checking calendars, and then remembering to update the appointment.
- Bring the booking lookup and availability check into one workflow.
- Reduce the chance of updating the wrong appointment.
- Surface conflicts or missing information for follow-up.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Appointo once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis the outcome in plain language from any channel.
- 3Ask Notis to identify the relevant booking from the 2chat message, check the requested new time, and reschedule only when the booking and available time are clear.
- 4Pick a webhook trigger and choose where run reports should go.
- 5Test with one real reschedule request.
Questions about this workflow
Does it reschedule before checking the new time?
The instruction should require a new availability check before rescheduling. Appointo's Reschedule Booking action is intended for use after confirming the new timeslot.
What if a customer has more than one booking?
Notis can report the ambiguity and request a detail that identifies the intended booking before making a change.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Appointo. A trigger fires from one place; an action lands in another.
2chat triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Tool to authenticate with the Appointo API by validating the APPOINTO-TOKEN header. Use when verifying the token before subsequent API calls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
Tool to cancel a booking or selected customers. Use when you need to revoke an entire booking or individual attendees after verifying booking details. Use after retrieving booking information.
Create Booking
Tool to create a new booking. Use when scheduling a customer booking after confirming appointment availability.
Get Appointment Availability
Tool to get calendar availability for a specific appointment. Use when you need to fetch available time slots for an appointment within a date range.
List Appointments
Tool to list appointments. Use when fetching appointments with optional filters and pagination after confirming a valid API token.
List Bookings
Tool to list bookings. Use when you need to fetch bookings filtered by status, paging, or search term.
List Products
Tool to fetch all available products. Use when browsing products with optional paging and search. Call after authenticating with Appointo API.
List Subscription Contracts
Tool to list subscription contracts. Use when retrieving contracts with optional search after confirming a valid API token.
Connect any two apps with Notis in the middle.
2chat and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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