Process a confirmed appointment cancellation
Turn a clear cancellation request into an updated booking record, with the result reported back for visibility.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Cancel Booking
Tool to cancel a booking or selected customers. Use when you need to revoke an entire booking or individual attendees after verifying booking details. Use after retrieving booking information.
Why this helps
A cancellation handled only in chat can leave an active booking on the calendar.
- Keep cancellation requests connected to booking records.
- Reduce the risk of forgetting to update Appointo.
- Flag unclear bookings for a person to resolve.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Appointo once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis the outcome in plain language from any channel.
- 3Instruct Notis to act only on a clear cancellation confirmation, find the matching Appointo booking, and report if the booking or attendee is ambiguous.
- 4Pick a webhook trigger and choose where run reports should go.
- 5Test with one real cancellation request.
Questions about this workflow
Can it cancel just one attendee?
Appointo's cancellation action supports canceling a booking or selected customers. The instruction should make the intended scope explicit.
Will it cancel when the message is unclear?
The workflow instruction should require a clear confirmation and matching booking details before cancellation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Appointo. A trigger fires from one place; an action lands in another.
2chat triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Tool to authenticate with the Appointo API by validating the APPOINTO-TOKEN header. Use when verifying the token before subsequent API calls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
Tool to cancel a booking or selected customers. Use when you need to revoke an entire booking or individual attendees after verifying booking details. Use after retrieving booking information.
Create Booking
Tool to create a new booking. Use when scheduling a customer booking after confirming appointment availability.
Get Appointment Availability
Tool to get calendar availability for a specific appointment. Use when you need to fetch available time slots for an appointment within a date range.
List Appointments
Tool to list appointments. Use when fetching appointments with optional filters and pagination after confirming a valid API token.
List Bookings
Tool to list bookings. Use when you need to fetch bookings filtered by status, paging, or search term.
List Products
Tool to fetch all available products. Use when browsing products with optional paging and search. Call after authenticating with Appointo API.
List Subscription Contracts
Tool to list subscription contracts. Use when retrieving contracts with optional search after confirming a valid API token.
Connect any two apps with Notis in the middle.
2chat and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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