Answer booking status questions from WhatsApp
Find the booking record behind a customer's question without breaking your focus to search manually.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List Bookings
Tool to list bookings. Use when you need to fetch bookings filtered by status, paging, or search term.
Why this helps
Booking status questions interrupt other work when you have to leave the conversation and search records by hand.
- Find matching bookings using the information in the conversation.
- Keep booking questions moving without a manual search.
- Get an explicit report when more identifying information is needed.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Appointo once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis the outcome in plain language from any channel.
- 3Ask Notis to search Appointo bookings using relevant details from the incoming 2chat message and summarize the match or explain what is missing.
- 4Pick a webhook trigger and choose where run reports should go.
- 5Test with one real booking question.
Questions about this workflow
Can it search by information the customer has not provided?
No. The search can use details available in the message. If those details do not identify a booking, the run report can flag the need for more information.
Does it update the booking?
No. This workflow looks up booking information and summarizes the result.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Appointo. A trigger fires from one place; an action lands in another.
2chat triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Tool to authenticate with the Appointo API by validating the APPOINTO-TOKEN header. Use when verifying the token before subsequent API calls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
Tool to cancel a booking or selected customers. Use when you need to revoke an entire booking or individual attendees after verifying booking details. Use after retrieving booking information.
Create Booking
Tool to create a new booking. Use when scheduling a customer booking after confirming appointment availability.
Get Appointment Availability
Tool to get calendar availability for a specific appointment. Use when you need to fetch available time slots for an appointment within a date range.
List Appointments
Tool to list appointments. Use when fetching appointments with optional filters and pagination after confirming a valid API token.
List Bookings
Tool to list bookings. Use when you need to fetch bookings filtered by status, paging, or search term.
List Products
Tool to fetch all available products. Use when browsing products with optional paging and search. Call after authenticating with Appointo API.
List Subscription Contracts
Tool to list subscription contracts. Use when retrieving contracts with optional search after confirming a valid API token.
Connect any two apps with Notis in the middle.
2chat and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Appointo.