Rehearse a guest recovery conversation
Practice the words that protect the guest relationship and the team.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Why this helps
Service recovery is difficult when the manager is already handling a busy shift.
- Respond with empathy
- Clarify next steps
- Coach the team afterward
Setup
Build it in a few focused steps.
- 1Connect 7shifts and Chatfai in Notis.
- 2Create Guest Recovery Roleplay.
- 3Tell Notis to retrieve the supplied character and simulate the conversation using the incident payload.
- 4Select notis_webhook and choose the report channel.
- 5Test with one real service recovery case.
Questions about this workflow
Does 7shifts provide guest complaint text?
Only send it if your payload includes it; otherwise provide a summary.
Can it suggest compensation?
It can discuss options you provide, but you approve any compensation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 7shifts to Chatfai. A trigger fires from one place; an action lands in another.
7shifts triggers
Chatfai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Public Character By ID
Tool to retrieve a public character by its id. use when you need to fetch details of a single public character by providing its unique id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Connect any two apps with Notis in the middle.
7shifts and Chatfai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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