Create customer follow-up from failed GitHub deployments
A failed deployment should trigger a clear next step, not another tab to remember.
Trigger
New Deployment Status Created
Triggers when a new status is created for a deployment.
Action
Create conversation
Create a new conversation associated with a user or contact.
Why this helps
Production failures can disappear into engineering notifications while customer follow-up waits.
- Creates one visible Intercom conversation per relevant failure.
- Keeps incident follow-up close to the customer support workflow.
- Reduces the need to monitor GitHub and Intercom at the same time.
Setup
Build it in a few focused steps.
- 1Connect GitHub and Intercom to Notis once through the portal.
- 2Create a new automation in Automations or ask Notis to create it conversationally.
- 3Use this instruction: When a GitHub deployment status fails, create an Intercom conversation summarizing the deployment, environment, commit, and failure link.
- 4Select the GitHub deployment status trigger and choose a channel for run reports.
- 5Test it with one real failed deployment or a controlled example.
Questions about this workflow
What does the automation include in the conversation?
Notis uses the GitHub event details to summarize the failed deployment, its environment, commit, and relevant link.
Can I limit this to production?
Yes. State that the instruction should apply only to failed deployments targeting production.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Intercom. A trigger fires from one place; an action lands in another.
GitHub triggers
Intercom actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add subscription to a contact
Add a contact to an opt-in or opt-out subscription, changing their message consent.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add tag to contact
Adds a tag to a contact for categorization or tracking.
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a repository.
Assign conversation
Assign a conversation to an admin or team for follow-up.
Branch Changed
Triggers when a branch receives commits or its protection settings change.
Archive contact
Archives a contact.
New Branch Created
Triggers when a new branch is created in a repository.
Close conversation
Close a conversation as resolved; this cannot be undone without a separate reopen action.
Check Run Status / Conclusion Changed
Triggers when a check run’s status or conclusion changes.
Attach contact to company
Associates a contact with a company.
Check Suite Status / Conclusion Changed
Triggers when a check suite’s status or conclusion changes for a reference.
Create a collection
Create a collection to organize content in the help center.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository.
Attach contact to conversation
Adds a contact as a participant to an existing conversation on behalf of an admin or contact.
Connect any two apps with Notis in the middle.
GitHub and Intercom, or any other combination from 1,500+ integrations.
When this happens · Trigger
Do this · Action
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