Update Dynamics cases from Zoom user changes
Prevent support records from pointing to outdated people or roles.
Trigger
User Information Changed
Triggers when a Zoom user's information changes. Detects changes such as: - Profile information updates (name, email, display name) - Role or type changes - Department, job title, or location updates - Contact information changes (phone, timezone) - Status changes (active, inactive, pending) - Settings updates (language, pronouns, etc.)
Action
Update Case
Updates an existing case (incident) entity record in dynamics crm using the web api.
Why this helps
Changes to a participant's role or contact details can leave active cases misleading.
- Keep active cases accurate
- Reduce ownership confusion
- Improve support handoffs
Setup
Build it in a few focused steps.
- 1Connect Zoom and Dynamics365 in Notis once.
- 2Create an automation named User change to case update.
- 3Tell Notis to find active related cases and update relevant contact or role context when a Zoom user changes.
- 4Pick User Information Changed as the trigger and choose a report channel.
- 5Test with one real user change.
Questions about this workflow
Can it update case ownership automatically?
Only if your instruction defines a reliable ownership rule and the needed data is available.
Will closed cases change?
You can instruct Notis to skip closed cases.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zoom to Dynamics365. A trigger fires from one place; an action lands in another.
Zoom triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
Get all invoices action
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account
Creates a new account entity record in dynamics crm using the web api.
Daily Usage Report Changed
Triggers when the Zoom daily usage report changes for a selected year/month. This trigger monitors daily usage statistics including: - New users added - Number of meetings held - Participant counts - Meeting minutes consumed
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
Meeting Details Changed
Triggers when a specific meeting's details change. Detects changes such as: - Meeting topic changes - Agenda updates - Schedule changes (timezone, duration) - Settings modifications (waiting room, recording, video, etc.) - Password changes - Recurrence pattern updates
Create Contact
Creates a new contact entity record in dynamics crm using the web api.
Meeting Recording Changed
Triggers when a specific meeting's cloud recordings change. Detects changes such as: - New recording files appearing - Recording processing completion (status changes) - Recording metadata changes (count, size, etc.) - New participant audio files
Create Invoice
Creates a new invoice entity record in dynamics crm using the web api.
Meeting Summary Created or Updated
Triggers when a meeting summary is created or updated for a specific meeting. IMPORTANT: This trigger requires a PAID Zoom account (Pro, Business, or Enterprise plan). Free Zoom accounts cannot use this feature. Additionally requires: - AI Companion feature enabled in account settings - Meeting must not be end-to-end encrypted (E2EE) - Meeting summary must be enabled and generated for the meeting
Create Lead
Creates a new lead entity record in dynamics crm using the web api.
New Cloud Recording
Triggers when a new cloud recording meeting instance appears for a user.
Create Opportunity
Creates a new opportunity entity record in dynamics crm using the web api.
New Meeting Created
Triggers when a new Zoom meeting is created for a user.
Create Sales Order
Creates a new sales order entity record in dynamics crm using the web api.
Connect any two apps with Notis in the middle.
Zoom and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Dynamics365.