Update BotStar Visitor Details After a Zoom User Change
Keep identity and role context current across the conversation.
Trigger
User Information Changed
Triggers when a Zoom user's information changes. Detects changes such as: - Profile information updates (name, email, display name) - Role or type changes - Department, job title, or location updates - Contact information changes (phone, timezone) - Status changes (active, inactive, pending) - Settings updates (language, pronouns, etc.)
Action
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Why this helps
Profile or role changes can make an active support chat misleading.
- Reduce identity confusion
- Keep role context current
- Avoid manual chat profile maintenance
Setup
Build it in a few focused steps.
- 1Connect Zoom and BotStar in Notis once.
- 2Create an automation for user context updates.
- 3Describe the outcome: update the current BotStar live chat user details with the changed Zoom profile information.
- 4Pick Zoom User Information Changed as the trigger.
- 5Choose a report channel and test with one changed user.
Questions about this workflow
Which user changes are detected?
Zoom can report profile, role, department, contact, timezone, and status changes.
Does this update Zoom?
No. It updates the current BotStar live chat user details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zoom to Botstar. A trigger fires from one place; an action lands in another.
Zoom triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
Daily Usage Report Changed
Triggers when the Zoom daily usage report changes for a selected year/month. This trigger monitors daily usage statistics including: - New users added - Number of meetings held - Participant counts - Meeting minutes consumed
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Meeting Details Changed
Triggers when a specific meeting's details change. Detects changes such as: - Meeting topic changes - Agenda updates - Schedule changes (timezone, duration) - Settings modifications (waiting room, recording, video, etc.) - Password changes - Recurrence pattern updates
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Meeting Recording Changed
Triggers when a specific meeting's cloud recordings change. Detects changes such as: - New recording files appearing - Recording processing completion (status changes) - Recording metadata changes (count, size, etc.) - New participant audio files
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Meeting Summary Created or Updated
Triggers when a meeting summary is created or updated for a specific meeting. IMPORTANT: This trigger requires a PAID Zoom account (Pro, Business, or Enterprise plan). Free Zoom accounts cannot use this feature. Additionally requires: - AI Companion feature enabled in account settings - Meeting must not be end-to-end encrypted (E2EE) - Meeting summary must be enabled and generated for the meeting
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
New Cloud Recording
Triggers when a new cloud recording meeting instance appears for a user.
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
New Meeting Created
Triggers when a new Zoom meeting is created for a user.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Zoom and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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