Look up a business contact email from a Zendesk ticket
When a ticket includes a name and company domain, ask Notis to find possible business email addresses and share the confidence levels with your team.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified view.
Action
Find Contact Email
Finds possible business emails and confidence levels; costs 5 credits with a name or 10 with only a domain.
Why this helps
Searching for a contact's business email separately from the support conversation adds context switching and can delay a useful reply.
- Start the lookup from a new Zendesk ticket.
- See possible addresses with their confidence levels.
- Keep the support conversation and lookup result together in a run report.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Emaillistverify once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis from any channel.
- 3Describe that Notis should use an available name and company domain from a ticket to find possible business emails and report confidence levels.
- 4Choose the New Zendesk Ticket trigger and where run reports should go.
- 5Test with one real ticket that contains a contact name and company domain.
Questions about this workflow
What information does the lookup need?
The action searches by contact name and company domain. If a ticket does not provide the needed details, ask Notis to report that the lookup could not be completed.
Are the results guaranteed email addresses?
No. Emaillistverify returns possible emails with confidence levels such as high, medium, low, or unknown. Review results before using them.
Does this send a reply to the requester?
No. The selected Emaillistverify action searches for possible contact emails. It does not reply to Zendesk tickets.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Emaillistverify. A trigger fires from one place; an action lands in another.
Zendesk triggers
Emaillistverify actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Check Blacklists
Checks an IP address or domain against DNS blacklists; limited to 10 requests per second.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Check Disposable Domain
Checks whether an email domain is disposable, including its DNS records.
New User Created
Triggers when a new user is created.
Delete Maillist
Deletes an email list after verification is complete.
New Zendesk Ticket
Triggers when a new ticket is created in a specified view.
Download Email List
Downloads a completed email list with verification results; limited to 5 requests per second.
Find Contact Email
Finds possible business emails and confidence levels; costs 5 credits with a name or 10 with only a domain.
Get API File Info
Retrieves an uploaded email list’s verification progress and download links when ready.
Get Credits
Shows available credits; on-demand credits never expire and subscription credits refresh daily.
Get Email Job Status
Checks an asynchronous email verification job’s status and retrieves its results.
Connect any two apps with Notis in the middle.
Zendesk and Emaillistverify, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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