Check the Requester Email on Every New Ticket
Know whether the address on a new ticket looks deliverable before you plan the next reply.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified view.
Action
Verify Email
Check the deliverability and risk of an email address.
Why this helps
When a requester address is mistyped or undeliverable, customer follow-up can stall without an obvious signal.
- Check the requester address when a ticket is created.
- Spot deliverability concerns before relying on an address for follow-up.
- Get a concise result with the ticket context.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Emailable once in the Notis portal.
- 2Create an automation in Automations, or tell Notis in plain language from any channel.
- 3Ask Notis to verify the new ticket requester's email and summarize the result with the ticket context.
- 4Choose New Zendesk Ticket as the trigger and select where run reports should go.
- 5Test with one real ticket and review the result.
Questions about this workflow
Which ticket address does it check?
Ask Notis to use the requester's email address from the new ticket event.
Does this workflow reply to the ticket?
No. Its Emailable action verifies one email address and returns the result.
What happens if the event does not include a requester email?
Notis needs an email address to verify. Ask it to report that the address is missing so the ticket can be reviewed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Emailable. A trigger fires from one place; an action lands in another.
Zendesk triggers
Emailable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Account Info
Retrieve account information, including available credits.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Batch Status
Check the progress and results of a batch email verification.
New User Created
Triggers when a new user is created.
Build OAuth Authorization URL
Builds an authorization URL; the resulting authorization code expires after 10 minutes.
New Zendesk Ticket
Triggers when a new ticket is created in a specified view.
Verify Batch Emails
Submit email addresses for batch verification and receive a job to track.
Verify Email
Check the deliverability and risk of an email address.
Connect any two apps with Notis in the middle.
Zendesk and Emailable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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