Find relevant Elasticsearch knowledge when a Zendesk ticket arrives
Give each new ticket a useful starting point by searching your indexed documents for matching guidance and context.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified view.
Action
Query Index
Searches an Elasticsearch index for documents.
Why this helps
Support work slows down when agents have to leave a ticket, search separate knowledge stores, and piece together the right context.
- Surface potentially useful indexed documents alongside new ticket context.
- Reduce manual searching across support and knowledge tools.
- Receive a concise report to review before responding.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Elasticsearch once in the Notis portal.
- 2Create an automation in the portal or tell Notis to create one from any channel.
- 3In one instruction, ask Notis to search the relevant Elasticsearch index using each new ticket's subject and description, then summarize matching documents with their source details.
- 4Choose the New Zendesk Ticket trigger and select where run reports should go.
- 5Test with one real ticket and review the search summary.
Questions about this workflow
Does this send a reply to the Zendesk customer?
No. The available Elasticsearch action searches an index and returns results. This workflow reports relevant context for you to review.
Which Elasticsearch index should it search?
Name the index in your instruction. If you are unsure about its structure, use the Get Index Schema action in a separate automation to inspect its mapping.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Elasticsearch. A trigger fires from one place; an action lands in another.
Zendesk triggers
Elasticsearch actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Index Schema
View the structure and field mappings of an index.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Indices
Lists available Elasticsearch indices.
New User Created
Triggers when a new user is created.
Query Index
Searches an Elasticsearch index for documents.
New Zendesk Ticket
Triggers when a new ticket is created in a specified view.
Ping Cluster
Pings the cluster to check its connectivity and health.
Connect any two apps with Notis in the middle.
Zendesk and Elasticsearch, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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