Answer climate impact questions with Ecologi context
Bring a customer's Ecologi impact into view when their Zendesk ticket needs a climate progress answer.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified view.
Action
Get User Impact
View a user's combined environmental impact, including trees and carbon.
Why this helps
Finding a customer's impact figures while switching between support and climate tools slows down replies.
- See trees, carbon avoidance, carbon removal, and habitat restoration in one lookup.
- Give your team a concise starting point for a support response.
- Keep the lookup report in the channel your team already checks.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Ecologi once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis the outcome in plain language from any channel.
- 3In one instruction, ask Notis to look up the Ecologi user identified in each new ticket and summarize their combined impact for the support team.
- 4Choose New Zendesk Ticket as the trigger and select the Zendesk view used for climate impact questions.
- 5Choose a report channel, then test with one real ticket and confirm the correct Ecologi user is identified.
Questions about this workflow
Does this workflow reply to the Zendesk ticket?
No. The available Ecologi action retrieves impact data. Notis can send a run report to your chosen channel, but this workflow does not post a Zendesk reply.
How does Notis know which Ecologi user to look up?
The ticket must identify the Ecologi user in a way Notis can interpret. Include an instruction for how to match the customer, and test it with a real ticket.
How current are the impact figures?
Ecologi says this data refreshes every 10 minutes.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Ecologi. A trigger fires from one place; an action lands in another.
Zendesk triggers
Ecologi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get User Carbon Offset
View a user's total avoided carbon emissions.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Carbon Removal
View a user's total carbon removed from the atmosphere.
New User Created
Triggers when a new user is created.
Get User Habitat Restoration
View the habitat area restored by a user.
New Zendesk Ticket
Triggers when a new ticket is created in a specified view.
Get User Impact
View a user's combined environmental impact, including trees and carbon.
Get User Trees
View the number of trees a user has funded.
Connect any two apps with Notis in the middle.
Zendesk and Ecologi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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