Refresh the sandbox behind ongoing ticket work
Keep customer reproduction environments available while the issue is being worked.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Refresh Sandbox
Tool to refresh an E2B sandbox and extend its time to live. Use when you need to keep a sandbox alive longer and prevent it from timing out.
Why this helps
A valid reproduction setup disappears because no one remembers to refresh its lifetime.
- Avoid unnecessary rebuilds
- Keep reproduction work available
- Reduce maintenance reminders
Setup
Build it in a few focused steps.
- 1Connect Zendesk and E2B once in Notis.
- 2Create an automation named Refresh Active Reproduction Sandbox.
- 3Tell Notis to refresh the referenced E2B sandbox and report the new lifetime.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report destination and test with one active reproduction ticket.
Questions about this workflow
How does this differ from setting a timeout?
Refresh extends the sandbox lifetime using E2B's refresh operation, while setting a timeout applies a specified timeout value.
Can the workflow run only for active investigations?
Yes. State the ticket cues that indicate active reproduction work.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to E2b. A trigger fires from one place; an action lands in another.
Zendesk triggers
E2b actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Connect to Sandbox
Tool to connect to an existing E2B sandbox and retrieve its details. Use when you need to reconnect to a sandbox from different environments or resume a paused sandbox. The TTL is extended upon connection.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Template
Tool to create a new E2B template with specified configuration. Use when you need to define a new sandbox template that can be used to spawn sandbox environments.
New User Created
Triggered when a new user is created in Zendesk.
Create Webhook
Tool to register a new webhook to receive sandbox lifecycle events for the team. Use when you need to set up notifications for sandbox lifecycle events such as creation, updates, or termination.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Sandbox
Tool to terminate and permanently delete a running E2B sandbox instance. Use when you need to kill a sandbox that is no longer needed. Once terminated, the sandbox cannot be resumed.
Delete Webhook
Tool to unregister a webhook and stop receiving lifecycle events. Use when you need to remove a webhook that is no longer needed or to clean up webhook registrations.
Check API Health
Tool to check the health status of the E2B API. Use when you need to verify that the API service is operational and accessible.
Get Sandbox
Tool to retrieve detailed information about a specific sandbox by its ID. Use when you need to check sandbox status, metadata, or configuration details.
Get Sandbox Logs
Tool to retrieve logs from a specific E2B sandbox instance. Use when you need to debug or monitor sandbox execution by viewing its console output and system logs.
Connect any two apps with Notis in the middle.
Zendesk and E2b, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business E2b.