Add character history to escalations
Give escalated cases the recent activity context they need before review.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Character Timeline
Tool to retrieve the timeline of a specific character. use after confirming valid serverid and characterid.
Why this helps
Escalations lose momentum when senior agents must reconstruct player history.
- Improve escalation handoffs
- Reduce investigation time
- Bring history into urgent reviews
Setup
Build it in a few focused steps.
- 1Connect Dungeon fighter online in Notis once.
- 2Create an automation for escalation timeline retrieval.
- 3Tell Notis to fetch and summarize the timeline for the character in the webhook payload.
- 4Choose a webhook trigger and copy the endpoint.
- 5Select a report channel and send one test escalation.
Questions about this workflow
Can the summary focus on the escalation reason?
Yes, include the escalation reason in the instruction and ask Notis to focus the summary.
What if no timeline is returned?
The report can state that no timeline data was available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dungeon fighter online. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dungeon fighter online actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Tool to retrieve base information of a specific character. use after confirming valid server id and character id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Tool to retrieve status information of a specific character. use after obtaining serverid and characterid to fetch current stats.
Character Timeline
Tool to retrieve the timeline of a specific character. use after confirming valid serverid and characterid.
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Tool to retrieve skill buff equipment details for a character. use after validating serverid and characterid.
Get Server List
Tool to retrieve the list of available game servers. use when needing to know which servers are available.
Connect any two apps with Notis in the middle.
Zendesk and Dungeon fighter online, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Dungeon fighter online.