Find the right character for every ticket
Resolve account identity quickly before deeper ticket investigation.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Character Search
Tool to search for characters by name on a given server. use after confirming the server id.
Why this helps
Agents lose time when a ticket includes only a partial or ambiguous character name.
- Resolve ambiguous names faster
- Reduce manual searches
- Improve ticket routing context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dungeon fighter online in Notis once.
- 2Create an automation for ticket character searches.
- 3Tell Notis to search for characters using names and server clues found in the ticket.
- 4Choose New Zendesk Ticket as the trigger.
- 5Select a report channel and test with one real ticket.
Questions about this workflow
Can it return multiple matches?
Yes, the report can list all returned candidates.
What if the server is unknown?
Ask Notis to report the missing server and available next step.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dungeon fighter online. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dungeon fighter online actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Character Base Information
Tool to retrieve base information of a specific character. use after confirming valid server id and character id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Character Search
Tool to search for characters by name on a given server. use after confirming the server id.
New User Created
Triggered when a new user is created in Zendesk.
Get Character Skill Buff Avatar
Tool to fetch skill buff avatar equipment for a character. use when you need to inspect which avatars are equipped for a specific character's buff skill.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Character Skill Buff Status
Tool to fetch character's skill buff status information. use when you need to know active buff statuses for a specific character.
Character Status Info
Tool to retrieve status information of a specific character. use after obtaining serverid and characterid to fetch current stats.
Character Timeline
Tool to retrieve the timeline of a specific character. use after confirming valid serverid and characterid.
Get Character Skill Buff Equipment
Tool to retrieve skill buff equipment details for a character. use after validating serverid and characterid.
Get Server List
Tool to retrieve the list of available game servers. use when needing to know which servers are available.
Connect any two apps with Notis in the middle.
Zendesk and Dungeon fighter online, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Dungeon fighter online.