Add character details to ticket triage
Give each new ticket the account context agents need to act quickly.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Character Base Information
Tool to retrieve base information of a specific character. use after confirming valid server id and character id.
Why this helps
Ticket triage slows down when agents must locate character basics manually.
- Accelerate ticket triage
- Reduce repeated lookups
- Improve support handoffs
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dungeon fighter online in Notis once.
- 2Create an automation for ticket character context.
- 3Tell Notis to identify the character referenced in each ticket and retrieve base information.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one real ticket.
Questions about this workflow
Can it use ticket text?
Yes, instruct Notis to use the ticket details to identify the character.
What happens when no character is identified?
The report can flag the ticket for manual identification.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dungeon fighter online. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dungeon fighter online actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Character Base Information
Tool to retrieve base information of a specific character. use after confirming valid server id and character id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Character Search
Tool to search for characters by name on a given server. use after confirming the server id.
New User Created
Triggered when a new user is created in Zendesk.
Get Character Skill Buff Avatar
Tool to fetch skill buff avatar equipment for a character. use when you need to inspect which avatars are equipped for a specific character's buff skill.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Character Skill Buff Status
Tool to fetch character's skill buff status information. use when you need to know active buff statuses for a specific character.
Character Status Info
Tool to retrieve status information of a specific character. use after obtaining serverid and characterid to fetch current stats.
Character Timeline
Tool to retrieve the timeline of a specific character. use after confirming valid serverid and characterid.
Get Character Skill Buff Equipment
Tool to retrieve skill buff equipment details for a character. use after validating serverid and characterid.
Get Server List
Tool to retrieve the list of available game servers. use when needing to know which servers are available.
Connect any two apps with Notis in the middle.
Zendesk and Dungeon fighter online, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Dungeon fighter online.