Bring character history into ticket review
Make recent player activity part of your support intake automatically.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Character Timeline
Tool to retrieve the timeline of a specific character. use after confirming valid serverid and characterid.
Why this helps
Without history, agents ask customers to repeat what already happened.
- Reduce repetitive questions
- Improve investigation quality
- Give agents a concise history
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dungeon fighter online in Notis once.
- 2Create an automation for ticket history summaries.
- 3Tell Notis to retrieve the referenced character timeline and summarize relevant events.
- 4Pick New Zendesk Ticket as the trigger.
- 5Select a report destination and test with one real ticket.
Questions about this workflow
Can the summary focus on a specific issue?
Yes, tell Notis which issue or time period to emphasize.
What if the timeline has no relevant events?
The report can state that no relevant timeline entries were found.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dungeon fighter online. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dungeon fighter online actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Character Base Information
Tool to retrieve base information of a specific character. use after confirming valid server id and character id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Character Search
Tool to search for characters by name on a given server. use after confirming the server id.
New User Created
Triggered when a new user is created in Zendesk.
Get Character Skill Buff Avatar
Tool to fetch skill buff avatar equipment for a character. use when you need to inspect which avatars are equipped for a specific character's buff skill.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Character Skill Buff Status
Tool to fetch character's skill buff status information. use when you need to know active buff statuses for a specific character.
Character Status Info
Tool to retrieve status information of a specific character. use after obtaining serverid and characterid to fetch current stats.
Character Timeline
Tool to retrieve the timeline of a specific character. use after confirming valid serverid and characterid.
Get Character Skill Buff Equipment
Tool to retrieve skill buff equipment details for a character. use after validating serverid and characterid.
Get Server List
Tool to retrieve the list of available game servers. use when needing to know which servers are available.
Connect any two apps with Notis in the middle.
Zendesk and Dungeon fighter online, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Dungeon fighter online.