Retrieve ticket contact results
Give agents the finished contact data they need before the next customer reply.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Retrieve Enrichment Results
Tool to retrieve enrichment results. use after submitting enrichment requests and use when you need to fetch the completed enrichment data by request id.
Why this helps
Agents may respond before asynchronous enrichment is complete or forget to check for it later.
- Keep enrichment connected to tickets
- Reduce manual status checks
- Improve follow-up timing
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dropcontact once.
- 2Create an automation named Ticket Enrichment Retrieval.
- 3Describe that Notis should retrieve completed results for ticket-related request ids and summarize them.
- 4Select New Zendesk Ticket or a webhook trigger and choose a report destination.
- 5Test with one ticket that has a completed request.
Questions about this workflow
Can this retrieve results from several tickets?
Yes. Provide the relevant request ids and ask Notis to summarize them together.
Does it submit a new enrichment request?
No. This workflow only retrieves existing results.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dropcontact. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dropcontact actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Batch Enrich Contacts
Tool to batch enrich contacts with email validation and company info. use after gathering up to 250 contacts.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Webhook Subscriptions
Tool to list webhook subscriptions. use when you need to inspect your configured webhooks.
New User Created
Triggered when a new user is created in Zendesk.
Retrieve Enrichment Results
Tool to retrieve enrichment results. use after submitting enrichment requests and use when you need to fetch the completed enrichment data by request id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Dropcontact, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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