Check webhook readiness on ticket intake
Make sure new ticket enrichment has a working return path before agents depend on it.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Webhook Subscriptions
Tool to list webhook subscriptions. use when you need to inspect your configured webhooks.
Why this helps
Ticket enrichment can fail operationally even when the original request looks correct.
- Protect ticket enrichment flows
- Expose broken subscriptions
- Give operators a clear report
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dropcontact in Notis.
- 2Create an automation named Ticket Webhook Readiness.
- 3Describe that Notis should list Dropcontact webhook subscriptions and summarize callback readiness.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one real ticket event.
Questions about this workflow
Will this inspect Zendesk triggers too?
No. It lists Dropcontact webhook subscriptions; Zendesk remains the event source.
Can the report include recommended next steps?
Yes. Ask Notis to suggest checks based on the returned subscriptions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dropcontact. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dropcontact actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Batch Enrich Contacts
Tool to batch enrich contacts with email validation and company info. use after gathering up to 250 contacts.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Webhook Subscriptions
Tool to list webhook subscriptions. use when you need to inspect your configured webhooks.
New User Created
Triggered when a new user is created in Zendesk.
Retrieve Enrichment Results
Tool to retrieve enrichment results. use after submitting enrichment requests and use when you need to fetch the completed enrichment data by request id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Dropcontact, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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