Enrich requesters when tickets arrive
Give every new ticket the contact context your team needs to respond confidently.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Batch Enrich Contacts
Tool to batch enrich contacts with email validation and company info. use after gathering up to 250 contacts.
Why this helps
Agents open new tickets without knowing whether the requester is a customer, prospect, or partner.
- Speed up ticket triage
- Validate requester identity
- Personalize responses
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dropcontact once.
- 2Create an automation named Ticket Requester Enrichment.
- 3Tell Notis to enrich the requester on each new ticket and summarize useful company facts.
- 4Choose New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one incoming ticket.
Questions about this workflow
What if the ticket has no email address?
Notis reports that enrichment could not run and includes the available ticket details.
Can I limit enrichment to business contacts?
Describe that preference in the instruction and review the returned results.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dropcontact. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dropcontact actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Batch Enrich Contacts
Tool to batch enrich contacts with email validation and company info. use after gathering up to 250 contacts.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Webhook Subscriptions
Tool to list webhook subscriptions. use when you need to inspect your configured webhooks.
New User Created
Triggered when a new user is created in Zendesk.
Retrieve Enrichment Results
Tool to retrieve enrichment results. use after submitting enrichment requests and use when you need to fetch the completed enrichment data by request id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Dropcontact, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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