Add renewal context to new tickets
Help account owners understand who is asking for help and which company context may matter.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Batch Enrich Contacts
Tool to batch enrich contacts with email validation and company info. use after gathering up to 250 contacts.
Why this helps
Renewal risk signals can be missed when ticket requesters are treated as anonymous contacts.
- Improve account awareness
- Support renewal planning
- Connect support activity to company context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dropcontact in Notis.
- 2Create an automation named Renewal Context Enrichment.
- 3Tell Notis to enrich each new ticket requester and summarize company details relevant to account planning.
- 4Select New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one ticket from an existing customer.
Questions about this workflow
Does this calculate renewal risk?
No. It provides enriched contact and company information for your team to assess.
Can it work for existing customers only?
State that preference in the instruction and review the returned matches.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dropcontact. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dropcontact actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Batch Enrich Contacts
Tool to batch enrich contacts with email validation and company info. use after gathering up to 250 contacts.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Webhook Subscriptions
Tool to list webhook subscriptions. use when you need to inspect your configured webhooks.
New User Created
Triggered when a new user is created in Zendesk.
Retrieve Enrichment Results
Tool to retrieve enrichment results. use after submitting enrichment requests and use when you need to fetch the completed enrichment data by request id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Dropcontact, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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