Find existing Dropbox files for every new Zendesk user
Reconnect prior customer context before creating new work from scratch.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Search File or Folder
Tool to search for files and folders in dropbox. use when you need to find an item by name or content, optionally within a specific path or with other filters, and paginate through results. example: search for 'report.docx' in the '/finance' folder.
Why this helps
A returning contact can look like a brand new customer when files are hard to locate.
- Surface prior work quickly
- Avoid duplicate documents
- Improve onboarding continuity
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dropbox in Notis once.
- 2Create the automation and ask Notis to search Dropbox for files matching the new user's available name or identifier and summarize the results.
- 3Pick New User Created as the Zendesk trigger.
- 4Choose where Notis should send run reports.
- 5Test with one real new user event.
Questions about this workflow
What does the workflow do when nothing matches?
Notis can report that no matching Dropbox item was found.
Can I limit the search to one folder?
Yes. Include the Dropbox path in the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dropbox. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dropbox actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create file request
Tool to create a new file request in dropbox. use when you need to request files from others by generating a unique link for uploads to a specified dropbox folder, optionally with a deadline.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create folder
Tool to create a new folder at a specified path in dropbox. use when you need to organize files by creating a new directory. requires the 'files.content.write' scope.
New User Created
Triggered when a new user is created in Zendesk.
Create paper document
Creates a new dropbox paper document at the specified path using html or markdown content.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete file or folder
Permanently deletes the file or folder at the specified path in dropbox. use when you need to remove a specific file or folder. requires the `files.content.write` scope.
Get about me
Tool to get information about the current user's dropbox account. use when you need to retrieve account details like email, name, or account type.
List files in folder
Tool to list files and folders in a specified dropbox directory. use when you need to see the contents of a folder, including subfolders if recursive is true.
List folder contents
Retrieves a list of folders, files, and deleted entries from a specified dropbox path.
Move file or folder
Move file or folder
Connect any two apps with Notis in the middle.
Zendesk and Dropbox, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Dropbox.