Check Dromo uploads when new Zendesk tickets arrive
Give support a quick view of recent Dromo uploads before anyone starts investigating.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Uploads
Tool to retrieve a list of all uploads stored by dromo for your organization. use when you need to paginate or filter uploads.
Why this helps
Support agents lose time switching between a ticket and import history to see whether a customer upload already exists.
- Reduce tab switching during ticket triage
- Spot existing uploads faster
- Give agents a concise investigation summary
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dromo once in the Notis portal.
- 2Create an automation with a name and a prompt to review recent Dromo uploads for each new ticket and summarize matches.
- 3Pick the Zendesk New Zendesk Ticket trigger.
- 4Choose where run reports should be delivered.
- 5Test with one real ticket.
Questions about this workflow
Does this change the ticket?
No. It retrieves Dromo uploads and prepares a report for your chosen channel.
Can Notis know which upload is relevant?
It can use ticket details and upload metadata; add identifying information to the ticket when available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dromo. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dromo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Uploads
Tool to retrieve a list of all uploads stored by dromo for your organization. use when you need to paginate or filter uploads.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Upload File To Headless Import
Tool to upload a file to a headless import. use after obtaining a signed upload url from dromo. performs an http put of raw bytes to the provided signed url.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Dromo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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