Add Dromo upload context to ticket triage
Route import questions with the relevant Dromo history already in the triage brief.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Uploads
Tool to retrieve a list of all uploads stored by dromo for your organization. use when you need to paginate or filter uploads.
Why this helps
Triage slows down when agents must ask around for the latest import status before assigning a ticket.
- Shorten first response preparation
- Route tickets with better context
- Reduce repeated internal questions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dromo once in the Notis portal.
- 2Create an automation that lists relevant Dromo uploads and adds a concise context section to the new-ticket report.
- 3Pick the Zendesk New Zendesk Ticket trigger.
- 4Choose where run reports should go.
- 5Test with one import-related ticket.
Questions about this workflow
Does this update Zendesk routing?
No. It creates a report that your team can use for routing.
What if Dromo has no matching upload?
The report clearly states that no matching upload was found.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dromo. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dromo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Uploads
Tool to retrieve a list of all uploads stored by dromo for your organization. use when you need to paginate or filter uploads.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Upload File To Headless Import
Tool to upload a file to a headless import. use after obtaining a signed upload url from dromo. performs an http put of raw bytes to the provided signed url.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Dromo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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